Service Systems

Updated: Aug 17


Integrated Service Systems
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Services are a whole new paradigm in how we think about, design, and develop technologies in the age of information. At its heart, this technology paradigm shift enabled by information technology is a move from the discrete one of products of the industrial age economy to integrated systems that deliver seamless functionality. Service systems are networks built around the end-user, interconnecting disparate technologies to enable seamless processes to take place.

Already people are becoming less and less tolerant of adapting themselves to siloed systems and technologies, they increasingly expect those individual systems to be integrated into seamless services that can be accessed through their mobile device, quickly and easily, through a single interface. The smart city will be a service system, likewise, the smart home will be a service system, and when the car becomes a smart car it too will become a service system. As we add a new information layer to our technology landscape and interconnect all our technologies, service systems will become the new model for technology development in the age of the Internet of Things.

The rise of servitization and service systems will be key to counterbalancing the massive proliferation of technology in the coming decades. By 2020 it is estimated that there will be anywhere between 20 to 50 billion devices connected to the internet, this gives us some insight to the massive proliferation of technology that is currently underway as we develop the Internet of Things. But for these technologies to add real value to our lives - to avoid what many people see as an over saturation of devices and technologies - it is necessary that the technology revolution that is the Internet of Things is developed in combination with a revolution in services, the internet of services, that works to reintegrate these billions of devices and technologies into a seamless experience for the end-user; abstracting away the underlying complexity so as to enable simplicity for the end-user.

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